For all clients travelling to the salon during December, we ask for everyone to allow extra time getting to us. The car park and traffic around Chatswood’s retail precinct can often get quite crazy, and that is on a usual weekday!

We encourage our clients to arrive at the salon ten minutes prior to the appointment to enjoy refreshments with us and have the full Vault Hair experience.

Other things we ask clients to keep in mind:

• Phone ahead if you are running late! 
  Letting the salon know if you are running late will give your stylist the chance to shift things around if need be. Unfortunately if your running more than 15 minutes late for your appointment, we will struggle to keep your booking.
• Can’t make your appointment? Please be aware of our 24-hour cancellation policy
  We kindly ask all clients to be respectful of our stylists’ time during Christmas. If you are unable to make your appointment, please give us as much notice as possible. Vault Hair Salon requires 24 hours cancellation for all appointments. If you cancel within 24 hours, you will be required to pay a 50% cancellation fee. If you fail to turn up for your appointment, we will not make a future appointment without the 50% cancellation fee.
• Make sure you say what you like/dislike
  Describe what you like and don’t like about your current hair and what you want to achieve. Please bring photo/pictorial visual aids to ensure your stylist understands your hair goal.
• Let the stylist know if you want something changed as we will have limited availability to adjust what you may not like
  Fringe not short enough? Want more layers? Don’t be afraid to let your stylist know. If you can dream it, Vault Hair will style it.
• Don’t feel like you have to chat if you don’t want to
  Of course having an animated catch-up is always welcome, however enjoying your hair pamper is also a great time to sit back and relax so don’t feel like you have to make small talk.
• Be realistic with your budget – Dramatic colour makeovers take many hours, excessive product and an acute understanding of hair lightening. We also ask you have no time restrictions as to achieve great results our stylists will need time and your commitment to make possible. No one likes to be rushed, especially when it can affect the colour outcome.
• Invest in the correct care for your hair at home. Your stylist will set you up with the appropriate shampoo, conditioner, masque and bonder to ensure you can have healthy, shiny hair.

Whilst Christmas is a crazy time in the salon, it is also our favourite time of the year and look forward to celebrating the festive season with our wonderful clients.